Commonwealth Games England Privacy Policy

This privacy policy governs the collection, storage and use of personal information collected by Commonwealth Games England. The information may be gathered through our main website at, via a telephone conversation, via an employment contract (or similar instrument) or through our normal business activities in supporting the Commonwealth Games throughout England.  

Specifically, this privacy policy provides you with details about the personal information we collect and hold about you, how we use your personal information, and your rights regarding the personal information we hold about you.  

Please read this privacy policy carefully as it is in your own interest to fully understand its contents. 


We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws.

Further details of how we do so is set out in each section of our privacy policy as follows:

Who we are

Commonwealth Games England Limited is the data controller of the personal information that we collect from you. It is a company registered in England and Wales (registration number 1616941), whose registered office is at  Fifth Floor, Holborn Tower, 137-144 High Holborn, London, WC1V 6PL

You can contact us in relation to this privacy policy by email at [email protected].

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The personal information we collect about you:

External contacts

If you are, or work for, a supply-side partner of Commonwealth Games England, then we will collect the minimum amount of business-specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship. 

If you are, or work for, a business customer of Commonwealth Games England, then we will collect the minimum amount of business-specific personal data, usually your name, business role and business contact details to enable us to manage the business relationship. In this context a customer may also be a sponsor (or potential sponsor).

Internal contacts

Employees, athletes, volunteers, secondees and directors have one or more personal agreements with Commonwealth Games England, each of  which specifies the nature and terms of the relationship between the individual and Commonwealth Games England. Commonwealth Games England will collect and process the minimum amount of personal data directly from each individual in order to establish and manage each relationship, including facilitating attendance at, and competing in, the various Commonwealth Games. The data will initially be collected directly from you as part of the process of establishing the relationship, then may be supplemented as the relationship develops.

Website subscribers

If you sign up to join our mailing list we will collect your email address, age, region and sport interest, together with your express consent to receive marketing communications from us. This consent can be removed at any time simply by using the unsubscribe button on any of our email communications.

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How we store and use your personal information:

External contacts

We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can maintain and manage the business relationship. This allows you to be contacted in the day-to-day management of either services that you are supplying to, or receiving from, Commonwealth Games England. We do not believe that this storage and use of your personal information will unduly prejudice your rights or freedoms as an individual.

Internal contacts

We collect, store and use your personal details as outlined above under a range of lawful bases for processing. These vary with each role and relationship, so please refer to you own personal agreement(s) with Commonwealth Games England for further details specific to you.

This storage and use of your personal information allows you to engage with, work for, or enter into Commonwealth Games competitions on behalf of, Commonwealth Games England. We believe that this storage and use is proportionate and of mutual benefit.

Website subscribers

We collect, store and use your personal details as outlined above with your explicit consent so that we can contact you with our newsletter. You can remove your consent at any time using the unsubscribe button on any of our e mail communications sent to you. We do not believe that this storage and use of your personal information will prejudice your rights or freedoms as an individual.

All other users of the website

We may collect, store and use your personal information for the following purposes:

  • to make the sites available to you; and
  • to provide any services that you may request by contacting us.

Sometimes our use of your personal information is for purposes which are ancillary to the provision of the site and services, or which are desirable in order to make them to operate more effectively.  In those circumstances, we believe we have a legitimate business interest in handling your personal information, and do not believe that this storage and use of your personal information will unduly prejudice your rights or freedoms.

The relevant circumstances are:

  • detecting and preventing fraud;
  • keeping our websites, apps, products and IT systems secure;
  • ensuring that our own processes, procedures and systems are as efficient as possible; 
  • analysing and enhancing the information that we collect; 
  • determining the effectiveness of our promotional campaigns and advertising; and
  • if you have joined our mailing list and you have given us your consent, contacting you (including by SMS and e-mail) with information which we think may interest you.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness.  However, no single individual will be identifiable from the anonymised details we collect for these purposes.

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How we might share your personal information and who we share it with

We will disclose information under the following circumstances:

  • Commonwealth Games Organising bodies: In the lead in to each Commonwealth Games event, we create a new iteration of Team England to provide athletes and support personnel to represent Commonwealth Games England at the event. This representation involves competing, officiating, supporting and every human aspect of running a large-scale multi-sport team. To do this we will share information with the various Games Organising Bodies as they require, in order to effectively to run the Games. This information will only be shared with your express consent, and you may be required to provide and share additional information not previously held by Commonwealth Games England. Each Games Organising Body will be expected to provide adequate security provisions to ensure the security of your personal data for the duration of the Games.
  • Third-party service providers: We may share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:
    • IT support service providers;
    • third-party service providers who track our customers' use of the sites and our services for us.
    These companies are contracted to use your personal information only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.
  • Compliance with laws and legal proceedings: We may have to respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law then we may share your information as required. Such sharing will always be subject to security and usage safeguards.
  • Merger or acquisition: We may need to transfer information about you if we are acquired by or merged with another company.  If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

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International transfers

All of Commonwealth Games England’s core business systems store and process data within the UK. Information shared with Commonwealth Games Organising Bodies may require international transfers, depending upon the location of the Games, which is entirely beyond our control. Such data transfers will only be made with your express consent.

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Technologies such as cookies, beacons, tags and scripts are used by us and our affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the sites, tracking users’ movements around the sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies, for example, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our sites, but your ability to use some features or areas of our sites may be limited.

Please read more about how we use cookies and what information is collected using cookies in our cookie policy here.

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We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal information we process. This includes organisational security (passwords and access controls), physical security (data centre and hard copy file protection) and IT security (encryption).  Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

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Data Retention

We retain information (including personal information) for the minimum reasonable time period to allow us to provide our services and will delete it after that time. The only exceptions are in cases where we need to keep limited personal information to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.

Should you require more detail about our retention timescales for a specific category of data or information please contact us at [email protected]

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Your rights

You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at [email protected] at any time. You have the right to request that we:

  • provide access to any personal information we hold about you;
  • update any of your personal information which is out of date or incorrect;
  • delete any personal information which we are holding about you;
  • restrict the way that we process your personal information;
  • prevent the processing of your personal information for direct-marketing purposes;
  • provide your personal information to a third-party provider of services;
  • provide you with a copy of any personal information which we hold about you; or;
  • consider any valid objections which you have to our use of your personal information.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances. 

If an exception applies, we will tell you this when responding to your request.  We may request you provide us with information necessary to confirm your identity before responding to any request you make. 

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Third party sites

Our website may contain links to other websites operated by third parties.  Please note that this privacy policy applies only to the personal information that we collect through our sites or services, and we cannot be responsible for personal information that third parties may collect, store and use through their website.  You should always read the privacy policy of each website you visit carefully.

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Changes to this Privacy Policy

This privacy policy was last updated in February 2021.  

Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes.

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Complaints, questions and suggestions

We have a nominated person to assist with all queries regarding our processing of personal information who can be contacted via [email protected]

If you have any complaints, questions and suggestions about our sites or services, please contact us at [email protected]

You may also make a complaint to our national supervisory body for data protection matters (the Information Commissioner's Office, see if you believe your rights have been breached.

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